What We Do
- What we do
- How to Book
- Customer Care & Support
- Luggage Transfers
- Handpicked Hotels
- Airport Transfers
- Bike Rental
At FrancigenaWays.com we specialise in walking and cycling tours on the Via Francigena pilgrim route from Canterbury to Rome. You can choose between self-guided tours, guided tours or travel with your own group. The most popular routes include Viterbo to Rome, Lucca to Siena and Lausanne to Aosta.
FrancigenaWays.com consistently strives to provide best service and value for money in your walking and cycling holiday. Here are the 10 reasons why we think you should book with us:
1. No intermediaries, we deal directly with hotels & services
Over the years, we have built a strong relationship with local businesses and we work directly with hotels, transporters, taxis and all our service providers.
2. Choice of best hotels available
All accommodations have been handpicked by our reservations team. Comfort is our priority. After a hard day of exploring we feel you deserve only the very best, combined with excellent local cuisine. We endeavour to seek out cosy and welcoming accommodation packed with character. Our standard accommodation is located in the centre of the villages and towns along the trail (depending on availability). On occasion (for instance during high season and special busy periods), we might book accommodation away from your end stage but we will ensure that you are collected for free, and brought back to your starting point the next day after breakfast.
3. FrancigenaWays.com offices
Our head office is based in Dublin so you can come to meet the team and talk to us in person. We are located in 22 Blackpitts, Dublin 8.
4. Outstanding customer service and customer satisfaction
We are committed to delivering only the best quality tours to our customers, combined with outstanding Customer Care. Our knowledgeable travel team is always available to assist and advise before, during and after your trip. Customer Care and customer satisfaction is of utmost importance to us; and our services are constantly reviewed and improved taking into account our customers’ feedback.
5. Travel advice by email or phone
The FrancigenaWays.com team has many years of experience organising and booking cycling and walking holidays for groups of all sizes. Our travel specialists will be able to answer all your questions and help you find the best route and tour for you.
6. Free holiday pack
We take particular pride in our practical and useful Via Francigena holiday packs. These have been created by our staff after travelling to the destinations. Your holiday pack will contain practical information, walking / cycling notes, maps, pilgrim passport, luggage tags and hotel information.
7. Free pilgrim passport
Your holiday pack will also include a free pilgrim passport (per person) to stamp along the way.
Credential is a document that it used to track your progress along the Via Francigena. You can obtain a stamp each day from a multitude of locations along the Via Francigena, you will then be able to request your
‘Testimonium’ or certificate of pilgrimage to Rome.
8. 24/7 support number
Before departure, you will also be provided with a support number (for all our ‘self-guided’ tours) that is accessible 24/7 in case of emergency, to guarantee your safety and peace of mind.
9. Experienced English-speaking guides
We also offer a range of guided tour available departing on selected dates for those that prefer to share the experience with other people. On a guided tour you will be accompanied by an experienced guide who speaks, fluently, both English and the local language. The guide knows the area visited perfectly and will give you cultural and artistic insight of the area.
10. Special dietary requirements
We are more than happy to cater for special dietary requirement requests you may have. Please let us know in advance and we will adapt the hotel bookings to your needs, whether it is allergy-related (nut, dairy products, coeliac…) or you follow a specific diet (vegetarian, vegan).
If you have any special dietary requirements please let us know so we can make arrangements for you meals before your departure. In addition, we recommend reminding the hotels on arrival, particularly if you are travelling during high season.
So what are you waiting for? Book your Via Francigena trip with us today!
Booking a walking holiday on the Via Francigena or St Francis Way with FrancigenaWays.com is simple and easy. All our holidays are tailor-made and our team are always happy to assist. You simply have to book your flights and, based on your dates, we organise an itinerary for you.
This is how we recommend you plan your trip:
1.Request a proposal
Request a proposal from the FrancigenaWays.com team with your chosen itinerary by filling our online form, by email or by phone.
Dates on our itineraries are completely flexible (for self-guided tours, our guided tours depart on specific dates). The purpose is to give you a detailed account of the route, days and cost.
2.Book your flights
Once you have your itinerary proposal, it is time to book your flights. If you need help finding the closest airport to your starting point, we have a handy online airport flight finder and airport guide. Each holiday also includes an ‘access’ tab with information about transport.
3.Book your Via Francigena holiday
Once you have your flights booked, it is time to contact the FrancigenaWays.com team to confirm your itinerary and book your holiday. Once your booking is done, the reservation process starts.
This is the time to discuss any changes to your itinerary, as changes requested once reservations have been made, might result in change fees (see step 5).
4.What are ‘change fees’?
A ‘change fee’ of €40 applies to changes made to bookings/reservations made with FrancigenaWays.com.
5.What is considered a ‘change’?
A change to your booking affecting travelling dates and reservations already made.
There is no change fee for the following: booking additional nights at the beginning or end or your journey (add-on), hotel upgrades or booking additional services such as meals, transfers, extra bags (please note bags are charged per item).
6.When can I make a change?
Changes to your booking can be done up to 14 days prior to departure. Changes can not be done while on the trip.
*To read our Terms and Conditions.
*If you need additional information about booking your Via Francigena, Camino to Rome, holiday with FrancigenaWays.com, please contact our travel specialists: firstname.lastname@example.org or by phone: +353 (0) 1 525 2886.
With FrancigenaWays.com, you can customise your Via Francigena holiday: whether you want to stay additional nights during your walk, upgrade your hotel to luxury accommodation or if you’d like to include additional activities in specific locations. We take the stress out of researching and planning, taking care of every tiny detail involved in organising and of course booking your Francigena holiday. Needless to say, we cater for every individual, every level of fitness, building your trip around you!
Our tours take you to the traditional Via Francigena route and the St Francis Way in Italy, crossing regions of spectacular scenery and fascinating culture and heritage.
Each section has been designed taking into account your walking needs, as well as cultural highlights. You will wander along scenic paths at your own pace taking breaks if and when you like. Enjoy your adventure!
Customer Care is of utmost importance to us. Our team are always on standby to help you before, during and after your holiday, either by email or by phone.
Before you Depart
You can use our free, no obligations ‘Request A Quote’ service. You can do so by phone during office hours on +353 (0) 1 525 2886 by fax or email email@example.com at any time or using the FrancigenaWays.com Contact form. We will reply within one business day. Our Customer Service team can also advise on any administrative formalities you may require such as injections, visas, etc. On our website, you can research your Via Francigena trip and book it whenever you like.
During your Holiday
The walking notes on a self-guided holiday and the certified guide on a guided holiday will help you with any queries that you may have; however, we will also supply you with a support number that you can access 24/7 in case of emergency while on holiday.
Safety whilst on Holiday
To ensure your safety and to help you to choose the right holiday for your fitness level and experience each of our tours have been graded depending on difficulty.
In addition, all our partner hotels are modern and comfortable; run by professionals, ensuring that you and your personal belongings are well looked after.
After your Holiday
We assess the quality of our holidays based on our clients’ satisfaction. It is for this reason that we ask you to fill out a trip survey when you return home from your trip (Feefo and TripAdvisor) so that we can continuously improve our services. Your opinion is extremely important to us.
In addition, you can keep up-to-date with our latest news and special offers through the CaminoWays.com/FrancigenaWays.com newsletter. Loyal customers also get special discounts for future bookings with us, for life!
If you have any questions or you want to know more about the Via Francigena, give our travel consultants a call on +353 (0)15252886 or contact the team by email firstname.lastname@example.org.
Luggage transfers are included as standard as part of our packages, which means your luggage will be moved each day to your next hotel and you can walk light, taking just your essentials such as water and snacks in your day pack.
How it works: every morning you will leave your suitcase in reception (make sure you have attached the FrancigenaWays.com luggage tag provided) where our transporters will collect it to take it to the next hotel on your route. Your luggage will generally arrive at the next hotel before the end of your day’s walk. When you arrive it is already there, waiting for you!
The luggage transfer service allows you to travel light, walking or cycling comfortably with just your day backpack and your daily essentials (water, food, light jacket). Travelling with a lighter pack provides you with an additional level of comfort to ensure you worry about what’s really important: enjoying the Francigena experience.
Additionally, you have the option to book a picnic and your hotel will provide you with a packed lunch that morning before you set off on your walk.
*Please note this service covers 1 piece of luggage with a maximum weight of 20kg per person. If you are travelling with more than one piece of luggage, please contact our team before your trip to book additional bags (additional fees apply).
We have handpicked our hotels on the Via Francigena, from Kent to Rome, based on their character, facilities and comfort.
You will usually arrive at your accommodation in the afternoon giving you plenty of time for a refreshing shower and a visit to the local village, or just to unwind and relax.
Then finish your day by topping it off with a traditional meal in your hotel prepared with the best fresh regional products. We always give preference to accommodations recommended by recognised guidebooks and with their own restaurant. In addition, our reservations team visits the hotels regularly to ensure the quality of the service we provide you is top-class. Read more about the types of accommodation here: Via Francigena accommodation. Please don’t hesitate to request additional information about the hotels.
In some locations, we have even designed the route so that it passes by a hotel that we particularly like. However, it can happen that on certain stages the accommodation, whilst always clean and friendly, will be more basic.
Not a single experience abroad is complete without good food! We also place emphasis on regional products and traditional dishes. This is an important criterion in our hotel selection. Meals are typically made from fresh, local products; following traditional or regional recipes. Please note each country has different meal times and traditions; which is part of the experience.
Generally, most properties will offer travellers continental breakfast, particularly in small places. In 3 and 4* hotels, and boutique hotels, you can expect a wider selection.
We can include a picnic lunch as part of your itinerary, including sandwich, fruit, chocolate or cereal bars. However, you will often find bars, restaurants or shops en-route. Ask our travel specialists for advice on your specific route.
Our standard package menu includes a 3-course meal with starter, main course and dessert (antipasto, primo and secondo while in Italy). Read more details here: Food on the Via Francigena in Italy.
We also cater for all sorts of dietary requirements such as: vegetarian, vegan, coeliac /wheat free, nut allergy, diabetic… Please ask us when requesting a quote or booking.
Comfort and convenience is our priority. After a hard day of exploring we feel you deserve only the very best, combined with excellent local cuisine. We endeavour to seek out cosy and welcoming accommodation packed with character. Our priority is to book your accommodation in the centre of the villages and towns along the Via Francigena.
Hotel upgrades are available in bigger towns and cities, ask our team for advice.
We recommend you check our ‘access’ tab, with detailed information on how to get to your starting point and back to the airport after your walk. Our travel consultants can also give you detailed advice on the best way to reach the starting point of your selected route. We always research the best transport options available so your trip can run smoothly.
If you rather be collected at the airport, we can also organise an airport transfer for you.
If you are thinking about cycling the Via Francigena with FrancigenaWays.com, we have prepared this useful list answering all your questions about your new best holiday friend: your bike!
How it Works
You have decided to cycle the Via Francigena, you have booked your self-guided holiday and you are now wondering how it will work. We recommend you cycle the Via Francigena only if you have some experience as a cyclist and are familiar with essential bike maintenance (how to change a tyre for example and basic bike repairs and assembly).
When you arrive at your first hotel, your bike should be there waiting for you, ready for the following day: your first day cycling. The bike will be neatly packed in a box so the handlebar needs to be straightened and the pedals need to be attached. It is very important that you check the bike before you start your journey, making sure everything is working properly. If you think there is something not quite right, let us know so your bike can get replaced and avoid trouble on your way (in a way, it is similar to renting a car).
Once you finish your cycle, the bike will be collected at your hotel.
If mid-tour, you decide you don’t need some of the bike accessories (pannier, etc…), make sure to attach them to your luggage so it can be transferred easily (avoiding additional charges and risk of losing the equipment). Do not leave pedals or any other bike accessories supplied behind in your hotel, as you will be charged for loss or damage of equipment.
Please note at FrancigenaWays.com we currently provide bike rental for your Via Francigena cycling adventure from Aulla to Rome.
A minimum period of 7 days applies when hiring a bike for your Via Francigena tour.
Your bike: We work with local companies and the bikes are adapted to the terrain and to your height (it is essential that you give the reservations team your exact height so you are provided with a suitable bike – particularly if you are cycling the Via Francigena with children).
The bike comes with a rear rack, bottle holder and water bottle.
Pannier bags: With a bike repair kit inside. The repair kit includes a pump, set of tools, spare inner tube and cables. (*If you don’t need it, just let us know in advance).
Bike lock is also included.
Additional bike accessories can also be hired or purchased, such as helmet, high visibility vest and GPS. You can also bring your own.
If you are cycling with kids, let our travel consultants know in advance. We can also provide 20-24″ bikes for kids from 1.20cm in height (from 8 years of age approximately). Our Francigena travel consultants will also be able to give you suggestions for a children-friendly route and itinerary.
We have carefully planned the distances you will cover by bike, taking into account the nature of the terrain, type of track and other circumstances (If it’s a path shared with walkers or not, for example). If you feel distances for your Via Francigena cycle are too short or long, talk to our travel consultants when planning your trip. There is probably a good reason behind the mileage chosen, just ask us!
The Via Francigena covers hundreds of miles so it is difficult to have someone on the ground at all times but relax, it runs smoothly all the time!
FrancigenaWays.com has a 24/7 assistance number should you need assistance and advice (this number is provided with your booking/holiday pack). Our team will be able to give you guidance and, if necessary, our bike rental partners will assist you on the trail.
Your bike comes with a repair kit for essential repairs such as flat tyres and punctures. In the unlikely event that you had a second puncture, we can provide you with contact details for the closest bike repair shop (you will be responsible for repair costs). If you are in a remote area and don’t feel like cycling, we can also get you contact details for local taxi drivers (a taxi transfer will be at your own cost).
If you feel you need a break from cycling, we might be able to organise a transfer for your bike but we will need 48hrs notice and there will be a cost associated to the bike transfer (as additional luggage transfer).
Enjoy the ride!
Want to cycle the Via Francigena?